Case Study: Primerica reduces technology sprawl and speeds delivery with Pegasystems

Primerica Reducing technology sprawl, connecting business and IT

Primerica, a 40-year-old financial services company, needed to reduce IT sprawl and improve alignment between business and IT as its growth had led to multiple disconnected applications and difficulty accessing data. The company chose Pegasystems’ Pega Platform as a key part of its digital transformation effort, using the low-code platform to help teams work together from the start.

Pegasystems helped Primerica deliver four applications and an analytics solution that identifies process inefficiencies, while also enabling reusable components and a more consistent user experience. The impact included delivering value in days instead of months or years, customer engagement open rates above 35%, and 200 of 500 IT professionals training on the Pega Platform.

Primerica

Dale Tuck

Chief Information Technology Officer