Case Study: U.S. Department of Veterans Affairs decreases invoice processing costs by 33% with Pegasystems and the Pega Platform

U.S. Dept. of Veterans Affairs decreases invoice processing costs by 33%

The U.S. Department of Veterans Affairs faced growing invoice-processing demands while relying on multiple siloed systems that were slow, costly to maintain, and difficult to scale. To improve accuracy, payment integrity, and efficiency, the VA Financial Services Center worked with Pegasystems and the Pega Platform™ to modernize invoice and payment processing.

Pegasystems implemented the Invoice Payment and Processing System (IPPS) on the Pega Platform and began adding robotic process automation to streamline workflows and reduce manual entry. The results were significant: invoice processing costs fell by 33%, processing time dropped from 10 days to as little as 2 minutes, annual invoice volume rose by 58%, and payment value processed increased to $21 billion, all without adding staffing.

U.S. Department of Veterans Affairs

Clint Loeser

Director of Financial Operations Financial Services Center