Case Study: Sveriges a-kassor (Swedish Federation of Unemployment Insurance Funds) achieves faster case resolution and rapid digital payments with Pegasystems

Sveriges a-kassor delivers faster care resolution

Sveriges a-kassor, the Swedish Federation of Unemployment Insurance Funds, supports about 4 million members through 25 occupation-based independent funds. The organization needed to replace slow, paper- and phone-based processes with a consistent, scalable case-management system to speed payments, reduce errors, and handle surging demand during the COVID-19 pandemic.

Partnering with Pegasystems, they deployed a single, web-based, omnichannel platform that unifies data and workflows while allowing fund-specific customization. The platform provides a 360° member view, removes manual re-entry, and drastically sped outcomes—shortening case resolution from weeks to minutes, cutting payment turnaround to four days, raising online usage from 65% to 97%, and supporting 120,000 cases each Monday and up to 80,000 concurrent mobile users while freeing caseworker time for higher-value support.

Sveriges a-Kassor

Tomas Eriksson

Chief Executive Officer