Case Study: Vodafone UK achieves radical process simplification and faster workflows with Pegasystems Pega Platform

Vodafone UK Radical simplification and automation

Vodafone UK needed to radically simplify complex processes for both customers and employees while improving speed, agility, and cost efficiency. Pegasystems, using the Pega Platform, helped Vodafone automate repetitive work and digitize workflows across the business.

Pegasystems implemented low-code automation and integration across departments, creating a hub-and-spoke model that enabled teams to simplify processes in their own areas. With Pegasystems, Vodafone reduced workflow times from days to minutes, improved communication from two days to 30 minutes, increased productivity by 25%, and boosted debt collection workflow quality by 50%.

Vodafone

Andy Ryan

Head of Digital Operations & Automation