Case Study: Zurich Santander achieves faster digital claims resolution with Pegasystems

Zurich Santander deploys end-to-end digital claims experience

Zurich Santander, one of the largest insurers in Latin America, was constrained by legacy systems, limited real-time visibility into claims, and complex integrations that slowed innovation. The company needed a more convenient, digital claims experience for customers, and worked with Pegasystems using the Pega Platform to modernize its process.

Pegasystems helped Zurich Santander build an end-to-end digital claims solution with self-service claims filing, document upload, real-time status updates, and seamless integration with legacy systems and external providers. The results included a 65% shift to digital claims, a 30% reduction in claim resolution time, and a 20-point increase in Net Promoter Score, while also improving response during a major storm event.

Zurich

Renan Rodrigues

Head of Product Management