Case Study: Turkiye Is Bank A.S. (İşbank) achieves 30–50% process efficiency gains across 500+ processes with Pegasystems

Işbank Optimizes Over 500 Processes, Gaining Over 30% Efficiency Across the Enterprise

İşbank, Turkey’s first national bank and the country’s largest private bank with over 14 million customers, launched an enterprise transformation to improve more than 500 operational processes across 1,300 branches and boost work efficiency by over 30% while supporting rapid balance-sheet growth without adding headcount.

Using the Pega Platform (OPEX) and Dynamic Case Management, İşbank eliminated manual, paper-based work and automated core operations—processing more than 13 million transactions annually. The program delivered 30–50% efficiency gains across processes, a 60% increase in development productivity (enabling 14 strategic apps in about two years), and consolidation of 40+ legacy systems.

Turkiye Is Bank A.S. (Isbank)

Rıza Kutlusoy

Chief Strategy Officer