Case Study: Vermont Office of Professional Regulation achieves 100% online, streamlined licensing and rapid onboarding with Pegasystems

Vermont Office of Professional Regulation - Customer Case Study

The Vermont Office of Professional Regulation (OPR) oversees about 60,000 licenses a year across more than 200 license types for 50 professions. Facing accelerating regulatory change, OPR’s decade-old, hard-coded licensing system became costly and inflexible, leaving many workflows manual, slow, and difficult to update.

OPR replaced that legacy system with Pega’s cloud-based Next Generation Licensing Platform, moving processes 100% online and adding self-service, case management, and real-time data insights—while making workflow changes fast and easy. The transformation streamlined administration, renewals, compliance, and enforcement, improved staffing and customer transparency, and enabled rapid scale-up (13,000 notary applicants onboarded in six weeks; 3,000 nurses licensed with an average 45-minute turnaround).

Vermont Office of Professional Regulation

Jim Condos

Vermont Secretary of State