Case Study: Shawbrook Bank achieves 75% faster unsecured loan processing with Pegasystems

Shawbrook Bank improves processing time for unsecured loans by 75%

Shawbrook Bank, a fast-growing UK lender and deposit taker, wanted to redesign its end-to-end lending and deposits journeys as customer demand increased. Working with Pegasystems and the Pega Platform, the bank set out to create a more automated, efficient process for unsecured loans while improving the customer and colleague experience.

Pegasystems helped Shawbrook Bank automate the unsecured loan journey in Pega, using low-code capabilities to streamline administrative work and speed underwriting. The result was a 75% reduction in processing time, saving 1,500 hours per month and reducing costs by enabling colleagues to handle more applications with the same resources.

Shawbrook Bank

Russ Thornton

Chief Technology Officer