Case Study: UK Home Office achieves rapid, scalable residency application processing with Pegasystems

UK Home Office manages 2x the number of expected residency applications

The UK Home Office needed to rapidly prepare for millions of EU residency applications after Brexit, while handling complex eligibility rules, evidence requirements, and an immovable deadline. It turned to Pegasystems and the Pega Government Platform to support a new case management approach for residency applications.

Pegasystems helped the UK Home Office launch a scalable solution in just 12 months, enabling identity checks, dependency mapping, and application triage across multiple government systems. The result was a system that supported 1,500 caseworkers, processed up to 30,000 cases a day, and handled nearly twice the expected 3.6 million applications while improving service quality and efficiency.

UK Home Office