Case Study: GE Healthcare achieves 50% faster service contract processing with Pegasystems

GE Healthcare radically improves its service contracts process

GE Healthcare, a $19 billion business that sells medical equipment, software and services, faced a broken service-contracts process: sales reps negotiated contracts by email with the back office, leading to lost work, communication failures and slow, error-prone processing. The company needed a fast, scalable fix to support tens of thousands of contracts a year.

Using Pega’s low-code platform, GE built a tool that lets reps upload contract details, submit them to the back office, and track workflows — including mobile access for the first time. Deployed in under a year, the solution cut cycle time by 50%, reduced emails, manual entry, defects and rework, and streamlined handling of more than 20,000 contracts annually while giving real-time visibility and accountability to sales reps.

GE Healthcare

Sara Johnson

Sales Operations Manager