Case Study: U.S. Department of the Treasury achieves secure, accurate, and cost-saving post-payment processing with Pegasystems' Post-Payment System (PPS)

U.S. Department of the Treasury ensures payments are secure, accurate, and on time

The U.S. Department of the Treasury’s Bureau of the Fiscal Service manages the post-payment lifecycle for ACH, FEDWIRE and government checks across more than 1.3 billion payments and $3 trillion annually. Facing five legacy applications, disparate processes and seven billion historical records, the bureau struggled with paper-heavy workflows, limited visibility and nearly 1 million exception cases that made accurate, timely reconciliation and customer service difficult.

To address this, the bureau partnered with Pega to modernize its Post-Payment System (PPS), consolidating all post-payment lifecycle management into a single, web-enabled, secure system with scanning, document management and a portal for financial institutions. The solution improved payment integrity, visibility and agency communications, reduced about 1 million pieces of paper, simplified reporting and reconciliation, and cut system operating costs by roughly $10 million per year.

U.S. Department of the Treasury

Wes Johnson

Deputy Executive Director