ServiceNow

Aaron’s

Tim Alman

IT Service Management Manager

Academy Mortgage

Joey Day

Senior Software Engineer

Actelion Pharmaceuticals

Sabine Berger

Service Catalog and Portfolio Manager

ActivTrades

Ivan Ivanov

IT Solution Lead

Adidas

Daniel Witherspoon

Senior Service Manager

AEGIS Insurance Services

Steve Sikora

IT Project Manager

AEGIS Insurance Services

Steve Sikora

IT Project Manager

AEGIS Insurance Services

Himanshu Pandya

Sr. Manager

AEGIS Insurance Services

Regina Salogiannis

Human Resources Manager

AEGIS Insurance Services

Himanshu Pandya

Sr. Manager

Affinity Water

Ben Wilson

IT Services Manager

Agropur

Michael Glenn

Director of Architecture

Al Jazeera Media Network

Aamer Maqsood

Head of Service Management

Alectra Utilities

James Ilari

Director of IT Innovation and Governance

Alexander Mann Solutions

Andrew Wayland

Chief Technology Officer

Allianz Life

Tressa Johansen

Deputy Chief Ethics and Complaince Officer

AltaGas

Renato Cunha

Cybersecurity Lead

Ameren

Mike Ginger

Supervisor, ITSM Operations Information Technology

American Express Global Business Travel

Daniel Komar

Service Delivery Analyst

Amplifon

Raffaello Infantino

Corporate IT Director of Operations

Amplifon

Raffaello Infantino

Corporate IT Director of Operations

Antares Vision

Alessandro la Greca

Technical Service Manager

ArcelorMittal

Marc Van de Woestyne

Technology Lead IT Flat-Europe

Ashley Furniture Industries

Bob White

CIO, Ashley Furniture Industries, Inc.

Asurion

Bob Davis

Human Resources Director

Australian Catholic University

Stephen Weller

Chief Operating Officer

Automic

Ben Caffell

Sr. Product Support Manager

Automize

Flemming Rohde

Chief Operating Officer

Bank of Ireland

Colin McEvoy

Head of Service Transition

Banner Health

Joe Heinzman

Senior Technology Manager

Banqsoft

Mikael Folke

Contract Manager and Technical Pre-Sale

Basware

Matthias Lippert

Vice President Customer Services

Basware

Matthias Lippert

Vice President Customer Services

Beachbody

Eric Landsness

Director of Network Operations

Beachbody

Eric Landsness

Director of Network Operations

Becton Dickinson

Stephen Rodgers

Senior Analyst

Biffa

Edward Boon

IT Service Delivery Manager

BitHawk

Oliver Schalch

Chief Executive Officer

Blue Crystal Solutions

Mark O’Loughlin

General Manager

Bournemouth University

Mark Flexman

Service Planning Manager

Brisbane Catholic Education

Simon Mackey

Manager of Operations and Network Services

Bristow Helicopters

Adil Ahmed

Director of Knowledge Systems, Bristow Group

Brit Insurance

Lewis Martin

Change Manager

Broadcom

Andy Nallappan

Chief Information Officer

Broward Health

Vijo Menon

Systems Consultant and IT Process Architect

C.H. Robinson

Stacey Fournier-Thibodaux

General Manager, Global Service Management

California Polytechnic State University in Pomona

John McGuthry

CIO

Career Education Corporation

Lance Nelson

Director of Service Desk

CareWorks

Bart Murphy

VP, CIO & CTO

Carhartt

Nanette Luoma

Service Management Supervisor, Carhartt

Carlson

Travis Henning

Senior Technical Analyst

Carlson Wagonlit Travel

Robert Coenen

Senior Director Technology Services

Cars.com

April Carter

IT Operations Manager

CDL

Clive Simpson

Head of Service Management

Centralschweizerische Kraftwerke AG

Nastasja Nicke

IT Project Manager

Centrica

Peter Simmons

Program Manager for ITSM Toolset - Global Deployment

CEPSA

Miguel Angel Gonzalez Doval

Head of Quality & Information Systems Management

CERN

Reinoud Martens

Group Leader Service Management

CH2M

CHRISTUS Health

Debbie Arnold

Vice President of HR Operations

City and County of Denver

Julie Sutton

Information Security Manager

City of Raleigh

Beth Stagner

Director of Enterprise Applications and Data

Cloud Gateway

Steve Leach

Head of Service

Cognita

Andrew Savin

Group IT Director

Community Health Systems

Briana Alexander

Vice President, Process and Performance Excellence

Compass Group

Darren Shearsby

Chief Enterprise Architect

Cox Automotive

Donna Woodruff

Director Team Member Experience & Service Management

Craft Brew Alliance

Cubic Transportation Systems

Danske Bank

Jacob Elfving

Development Manager, IT Operations

DatAvail

Keenan Phelan

Chief Operating Officer

de Volksbank

Jeroen Jochems

Manager, Platform Automation Team

Deakin University

Craig Warren

Director, ICT Infrastructure Services

Desjardins Group

Jean-Pierre Thibert

RADev Center & Shared Services Director

DP World Australia

Simon Lynch

IT Service Delivery Manager

Dubai Silicon Oasis Authority

Hamed AlAwadhi

Vice President

DXC Technology

Manish Gurnani

Director

Echo Entertainment Group

Eric Lewis

Manager of Service Management

El Al Airlines

Michel Soto

Monitoring & Control Department Manager

ElectraNet

Steve Sturm

IT Service Delivery Manager

Energias de Portugal

Hugo Loredo Colunga

Information Technology Technical Director

ENGIE

Ann Vogeleer

Director of BS HR

Epicor

Ian Ashby

Senior Vice President, Global Support

Equinix

Eric Fisch

Senior Applications Release Manager

Equinix

Eric Fisch

Senior Applications Release Manager

Equinor

Unni Torflåt Østbø

Head of Corporate Service Management

Ernst & Young

Daniele Colombo

Assistant Director, HR Services

Ernst & Young

Daniele Colombo

Assistant Director, HR Services

European Space Agency

Mats Önnestam

Service and Configuration Manager

Experian

Jonathan Hayes

VP Global IT Service Excellence, Experian IT Services

Experian

Jonathan Hayes

VP Global IT Service Excellence, Experian IT Services

Fairfax Media

Antony Mayo

Support Director

Fairview Health Services

Maria Rothstein

DR Analyst & ITSM Office Manager

Fairview Health Services

Maria Rothstein

DR Analyst & ITSM Office Manager

Federal Public Service Health

Patrick Delhaye

Manager Service Desk ICT

Federal Public Service Health

Kurt Nys

ICT Manager

Finastra

Gary Collins

Director, ServiceNow Platform

FIT

Dennis Reif

Head of Global Project Management

Flex

Flextronics

Fernando Gordoa

Manager of Support Tools for Global IT

Flight Centre

Henry Do

Delivery Manager, IT Service Management

Freedom Security Alliance

Ephraim Ebstein

CEO and Cofounder

G-cloud

David Dothée

Project Manager

Gatwick Airport

Anthony Lamoureux

IT Transition Leader

GE Capital

Patrick Torney

Service Management Leader

GE Digital

Matt Fredericks

Application Engineering Director

General Mills

Lynsey Wherry

Vice President of Talent Acquisition and HR Strategy

Globalia

Ariel Gritti Tartac

Service and Operations Manager

GovDC

Derek Paterson

Director and Marketplace Services

GRUMA

Erika Téllez

IT Services Manager

Grupo Bimbo

Gabriel Garcia

End User Experience Team Lead

H&R Block Canada

Darrel Popowich

Vice President of Information Technology

HealthPartners

Skip Newton

Manager of Service Management Platforms

Hitachi Vantara

Mia Isnardi-Shook

Senior Director of People Services & Enablement

Hong Kong Baptist University

Jennifer Lau

Director of IT

Howard County

Tom Yeatts

Deputy CIO

IFS

Stefan Carlsson

Senior Advisor

INEOS Styrolution

Michael Buhl

Global IT Service Manager

Infoblox

Lisa Hummel

IT Operations Manager

Informa Information Management Experts

Paul Hardy

Director of ITSM

Informa Information Management Experts

Integration Partners

Michelle Brockney

Operations Manager

Intervial Chile

Andrés Yáñez Ponce

Senior Analyst

James Cook University

Lisa McGahey

Manager, HR Systems & Information Management

Juniper Networks

Chris Terzian

Senior Technical Lead

KAR Auction Services

Jason Hagen

Process Manager

Khan Bank

Arvind Joshi

Director of Information Technology

Kimberly Clark

Nathan Gee

Senior Analyst

Kingfisher

Ben Hetherington

Group Service Delivery Manager

Knorr-Bremse AG

Michael Badstieber

Project Manager for Implementation

Latham & Watkins

Bror Andringa

Senior Manager Enterprise Technology, Support Services

Latham & Watkins

Bror Andringa

Senior Manager Enterprise Technology, Support Services

Lennox International

Carolyn Hollingsworth

Senior Manager of Service Operations

Lexmark

James Teater

Enterprise Solution Architect

Lone Star College

Link Alander

Vice Chancellor & Chief Information Officer

Loyola Marymount University

Magellan Health

Pat Tourigny

SVP of Human Resources Shared Services

Magellan Health

Pat Tourigny

SVP of Human Resources Shared Services

Malaysia Airlines

Abdul Rahman Mohamed

General Manager, IT Strategy and Governance and PSS (Passenger Services System) Programme Director

Man Investments

Rawdy Evernden

ServiceNow Developer, Man Investments

Mary Kay

Louis Oliver

Senior Technical Consultant

Medibank

Natalie McIntosh

Service Integration Manager

Melbourne City Mission

Jake McCarthy

ICT Service Desk Team Leader

MetroPCS

Nicole Tate

Manager of Application Delivery and Support

MGM

Alex Ding

Director of IT Technology

MLC Life Insurance

Gemma Kyle

Head of Management Assurance,

Moody's Corporation

National Apprenticeship Training Scheme

National Grid

David Westwood

ServiceNow Platform Manager

National Institute of Education

Tan Hoon Chiang

CIO and Divisional Director, Academic Computing & Information Services

NATS

Jamie Mead

Service Delivery Manager

Navigant

Joseph Jogmen

Senior Manager of IT Administration

NetApp

Thomas Clarke

Director of Program Management and Performance Measurement

New York City Department of Health and Mental Hygiene

Jian Liu

CIO

Nexen Energy

Renato Cunha

IT GRC Analyst

NEXTDC

David Dzienciol

Group Executive of Customer and Technology

NHS Blood and Transplant

Katherine Robinson

Deputy Director of Human Resources

NHS Blood and Transplant

Wendy Dewey

IT Service Manager

NICE

Eyal Lubin

Director of Global Service Operations

Nomura Americas

Helena Odendaal Uys

Vice President, Head of IT Compliance Programs

NORCAL Group

Mike Perkins

Vice President of IT

Nordex

Philipp Marten

Project Manager and Product Owner ServiceNow Platform

Northern Alberta Institute of Technology

Kathie Eberhart

IT Service and Compliance Manager

Norwegian Geotechnical Institute

Stein Strandvik

Division Director

Novant Health

Chuck Huntley

Manager, IT Service Management Office

Novant Health

Franck Nkashama

Process Architect

Novartis

Naveeda Mukhtar

Solution Design Lead, ServiceNow Business Solutions

NTT Communications

Oscar Garcia

Chief Operating Officer, Managed Services

NXP

Sebastiaan Laurijsse

Senior Director IT Infrastructure Services

Oak Ridge National Laboratory

Brian Arlington

Group Leader for Service Management

OhioHealth

Garrick Vance

Process Manager

Omnicare

Kim Liston

Senior Director, IT Service Management

Orange Business Services

Marc Desmots

IT Architect

Orion Engineered Carbons

Ben Scherer

Vice President of Global Infrastructure Services

Oshkosh Corporation

Greg Downer

Senior IT Director

Oshkosh Corporation

Greg Downer

Senior IT Director

Outpatient Imaging Affiliates

Steve Mortillaro

IT Manager

Overstock.com

Brian Wagstaff

Director of Technology Services

Overstock.com

Brian Wagstaff

Director of Technology Services

Owens-Illinois

Troy Dowd

Supervisor of Web Services

Oxford Brookes University

Clare Colwell

Service Desk Manager, Estates and Facilities Management (EFM)

Oxford Health NHS Foundation Trust

Tris Church

IT Service Delivery Manager, IM&T Department

Oxford Health NHS Foundation Trust

Tris Church

IT Service Delivery Manager, IM&T Department

Pacific Aluminium

Matt Campbell

Director at Service Potential

Parks Victoria

Kimberly Benwell

Service Manager

Parks Victoria

Kimberly Benwell

Service Manager

Peak 10

Joe Deney

Executive Vice President of Customer Operations

Pepperidge Farm

Tammy Mikita

Senior Manager of IT

Postmedia Network

Leslie Manness

IT Service Manager

Prime Therapeutics

Cameron Kracke

Senior Director, Information Security Operations

Prime Therapeutics

Cameron Kracke

Senior Director, Information Security Operations

Proximus

Lorenz Vandamme

Agile Product Manager

PTC

Tameem Hourani

Sr. Director

Publicis Groupe

Steve Arnold

Manager of the Global Process Team

Qiagen

Sotirios Siozos

Head of Global IT Workplace

Qlik

Daniel Le Masurier

Director IT Service Delivery

Quby

Jean-Paul Dijkstra

Business Domain Owner

Raiffeisen Bank

Valentin Milanov

Head of IT Division

Raiffeisen Bank

Arbër Fazliu

Head of IT and Communications

Raymond James Financial

Red Hat

Lee Congdon

CIO, Red Hat, Inc

Red Hat

Cal Wallace

Application Development Manager

Royal Bank of Scotland

Pete Coleman

Head of Service Delivery

Sabre

David Browne

Senior Principal Enterprise Architect

Santander Consumer USA

Kimberly Rogers

IT Change Manager

SAP SuccessFactors

Alex Hernandez

Senior Director of SDO Service Management

Scripps Health

Clark Kegley

Assistant Vice President for Information Services

Scripps Health

Clark Kegley

Assistant Vice President for Information Services

Service NSW

Service Stream

Eric Yilmaz

Head of Projects

Siam City Cement Company

Hans Ante

IT Security and Compliance Department

Siemens AG

Matthias Egelhaaf

Program Director

Siemens Healthineers

Jochen Hostalka

Head of IT Customer Services and Enterprise Services

Sky IQ

Sean Harley

Director of Technology Operations

Smals

Luc Billion

Operational Director Infrastructure, Systems, Services & Support

SmarTone

Daniel Leung

Head of Business Markets

Sony Pictures Entertainment

Gustav Hoyer

IT Director

South West Water

Mike Walton

Process Change Consultant

Southern Cross Austereo

Stephen Haddad

Head of Technology

Spirit Pub Company

Son Clarke

Service Deliry Maner for IT

St. James's Place Wealth Management

Tari Dogra

Head of Division - IT Service Management

Standard Chartered

Kate Mathias

Global Head of HR Change Portfolio and Transformation

Standard Life

Philip Murray

Process Manager

Standard Life

Philip Murray

Process Manager

State of Utah

Dave Fletcher

Chief Technology Officer

Stofa

Michael Terkildsen

Unit Manager, Network Operations Center

Sweco

Eelco Jol

IT Specialist

Swiss Re

Ashish Agarwal

Vice President and Head of IT Application Product Management

Swiss Re

Stefan Sieger

Head of Customer Experience & Digital Delivery, Group Operations

Synapsis

Jorge Orozco

Director of Marketing

Syntrus Achmea

Martijn Groenewegen

IT Director

T. Rowe Price

Nishima Jawa

Senior Technology Solutions Manager

TAL Apparel

Kai Kiang

Vice President, Information Technology

Tata Communications

Tempur Sealy

Shonne Sweatt

Distribution Process Defect Analyst

Tennessee Department of Human Services

Landon Cook

Director of Customer Service Operations

Tennessee Department of Human Services

Andy Kidd

Director of Business Operations

Thales

Natasja Wientjes

Director Customer Service

Thames Water

Philip Taphouse

Command Centre and ServiceNow Programme Manager

The Chinese University of Hong Kong

Che-Hoo Cheng

Associate Director of IT Services

The Global Fund

Zeljko Injac

IT Service Delivery Team Leader

The Irvine Company

Stacia Beckman

Senior Director of IT Operations

The Maschhoffs

Mike Segelhorst

Associate Director of IT Client Services

The Midcounties Co-operative

Aaron Clayton

Deputy CIO

Tideworks Technology

Derrick Brown

IT User Support Services Director

Time Warner

Olga Krasovski

Director of Service Management

Time Warner

Olga Krasovski

Director of Service Management

TOP-TOY Group

Lars Aagaard Andersen

Project Manager

Topdanmark

Anders Nielsen

Product Owner of IT Service Management & Security

Topdanmark

Anders Nielsen

Product Owner of IT Service Management & Security

Touchbase

Matt Wilkinson

Chief Operating Officer

TransAlta

Jamie Duncalf

IT Operations Manager

TransAlta

Jamie Duncalf

IT Operations Manager

Transurban

Stuart Smith

Operations Governance Manager, Technology

Tricentis

Alexander Kleeman

Manager of Operations

U.S. Bank

Tracy Hall

ITSM Product and Reporting Manager

University of Alberta

Stuart McFarlane

ITSM Team Lead, Information Services and Technology

University of Bradford

Joanne Marshall

Director of HR

University of Bradford

Joanne Marshall

Director of HR

University of North Texas System

Nassos Galiopoulos

Director of IT Service Management

University of San Francisco

Tracy Schroeder

VP of IT

University of Sydney

Geoffrey Brown

Director of Innovation, Solutions and Engagement Services in Communications Technology, University of Sydney

University of Warwick

Shane Parsons

Service Management Service Owner

University of Warwick

Shane Parsons

Service Management Service Owner

Upstream Print Solutions

Michael Schembri

CIO

Utah State University

Steve Funk

ServiceNow Lead Developer and Project Manager

Vantiv

Mat Barter

Tool Support Manager

Veolia

Martin Black

Head of Centre

Virgin Trains

John Sullivan

CIO

Vitality

Claire Oxley

Head of IT Operations

Vitamix

VITAS Healthcare

Patrick Hale

CIO

VIVAT

Marcel van de Lustgraaf

CIO

VIVAT

Naresh Samlal

Director of Mobility and Process Automation

Vodafone

Chris Holmes

Head of Digital Experience

VSP

Washington State Department of Health

Amy Wilson

Enterprise System Support Supervisor

WaterNSW

Gordon Dunsford

CIO

Wayfair

Tameem Hourani

Director of Production Operations

Western & Southern Financial Group

Lisa White

IT Project Portfolio Analyst

World Wide Technology

Sarah Goellner

Director of IT Governance

Worldpay

Jason Scott-Taggart

Head of Technology Operations

Yale University

Yazaki

Kris Wenzel

Manager

York Risk Services Group

Tina Price

AVP IT Security and Governance

York Risk Services Group

Tina Price

AVP IT Security and Governance

York Risk Services Group

Holly Shuter

HR Shared Services Manager

Yorkshire Building Society

Emma Bailey

IT Governance and Assurance Analyst, Business Services & IT Governance

Yorkshire Building Society

Emma Bailey

IT Governance and Assurance Analyst, Business Services & IT Governance

Zillow

Seth Thomas

Director, Site Operations

Zinpro

Steve Kopp

IT Specialist