Case Study: CareWorks achieves unified IT across six businesses and automated audit controls with ServiceNow

CareWorks - Customer Case Study

CareWorks is a family of six businesses and the largest managed-care organization in Ohio, serving over 100,000 customers across healthcare and technology services. Facing disparate infrastructures, duplicated work, manual and slow audit processes, and frustrated internal customers, the company launched a nine-month initiative to consolidate and in-source IT, standardize processes, and meet strict regulatory requirements.

CareWorks selected ServiceNow to build a shared-services ITSM foundation and deploy IT Governance, Risk and Compliance, automating controls and centralizing data. The result was a single system of record across all businesses, faster and more accurate audits with lower external audit costs, improved service-desk performance and customer satisfaction, and freed IT resources to focus on business innovation.

CareWorks

Bart Murphy

VP, CIO & CTO