Case Study: Community Health Systems achieves 95% automated software tracking and millions in savings with ServiceNow Software Asset Management

Community Health Systems takes control of software assets saves millions

Community Health Systems (CHS) is one of the largest hospital operators in the U.S., with roughly 120–127 hospitals across 20 states and about 120,000 employees. CHS relied on manual, hospital-by-hospital spreadsheets for software inventory, leaving data incomplete and out of date, exposing the organization to costly, time-consuming vendor audits, compliance risk, and overpaid licenses.

CHS deployed ServiceNow Software Asset Management, partnering with KPMG, to consolidate and automate license discovery and tracking into a single-pane view — now automatically tracking about 95% of software assets. The new approach delivered millions in hard-dollar savings, uncovered 19,000 instances of license overlap, improved audit readiness and vendor negotiations, and cut license true-up costs by about 40%.

Community Health Systems

Briana Alexander

Vice President, Process and Performance Excellence