Case Study: Bournemouth University achieves IT tool consolidation and £150,000 in savings with ServiceNow

IT Tool Consolidation Comes to Bournemouth University

Bournemouth University, a UK campus serving more than 18,000 students and 1,700 staff, faced growing pressure from tech-savvy students while running a patchwork of IT tools. Disparate systems left the university without reliable asset and license management, no unified CMDB or service catalog, and limited self-service — causing inefficiencies, manual work and frustrated users.

BU chose ServiceNow and completed an eight-month, phased rollout to create a single IT portal (“SNOW”), mobile access and a populated CMDB. Within three months of go‑live they discovered and recorded 250,000 configuration items, consolidated systems to reduce eight servers and 0.5 FTE admin, drove 12,000 knowledge views in the first month, and expect about £150,000 in savings over five years — while improving service visibility and user satisfaction.

Bournemouth University

Mark Flexman

Service Planning Manager