Case Study: Career Education Corporation achieves centralized, enterprise-wide service management with ServiceNow

Career Education Corporation - Customer Case Study

Career Education Corporation, which operates 90 campuses and serves more than 75,000 students across North America and Europe, faced fragmented and inflexible support: individual campuses ran their own help desks and a legacy onboarding tool (CECil) blocked customization, while dispersed systems limited visibility, transparency and efficiency.

Implementing ServiceNow gave Career Education a single, centralized service-management platform and catalog that automated workflows, provided analytics for SLAs and scorecards, and enabled departmental apps and vendor integration. The result was streamlined self-service, fewer repeat tickets, measurable service metrics and broader adoption across the business—about 25% of ticket managers are now outside IT.

Career Education Corporation

Lance Nelson

Director of Service Desk