Case Study: Red Hat achieves informed IT resource use and smarter business decisions with ServiceNow CMDB

Red Hat drives informed use of IT resources and smarter business decisions with ServiceNow CMDB

Red Hat, the large open-source software company, faced fragmented IT environments with limited visibility into hardware, software and office-space inventory. The company needed a centralized configuration management database (CMDB) and end-to-end workflow automation to make IT data available to all business units and support smarter decision-making.

By deploying ServiceNow’s Now Platform with CMDB, Service Mapping and IT Operations Management, Red Hat centralized disparate data sources, automated workflows and improved service visibility. The implementation delivered a successful CMDB, enabled cost-optimized deployment decisions, exposed process gaps through measurable metrics, reduced redundant housekeeping, and expanded ServiceNow use across IT and non-IT groups.

Red Hat

Cal Wallace

Application Development Manager