Case Study: Yazaki achieves up to 80% reduction in employee onboarding effort with ServiceNow

Yazaki - Customer Case Study

Yazaki, a global automotive‑component leader with more than 257,000 employees and 90 North American locations, faced a heavy onboarding burden as dozens of new hires joined daily. Manual provisioning through a legacy incident system made IT onboarding labor‑intensive, inconsistent and error‑prone (for example, missed home directories), creating quality and security problems for the IT team.

Yazaki implemented ServiceNow Orchestration, integrated with HR notifications so ServiceNow auto‑creates requests and prepopulates hire data; IT staff simply check required services and orchestration provisions accounts across systems (AD, Exchange, IM), including location‑based server choices. The result: onboarding time fell 66–80%, saving over 800 staff hours per year, improving accuracy and security (less rework and no need for shared passwords), with plans to extend the platform to offboarding and additional ITSM functions.

Yazaki

Kris Wenzel

Manager