Case Study: United States Department of Energy achieves 40% cost savings and improved service delivery with ServiceNow

Department of Energy - Customer Case Study

The U.S. Department of Energy (DoE) faced rising costs and limited service delivery from its legacy BMC Remedy ITSM software. Seeking to modernize IT service management and cut upgrade expenses, the DoE projected that moving to ServiceNow’s cloud-based ITSM platform would reduce costs by about 40%.

Deploying ServiceNow gave the DoE a single system of record and far superior process automation compared with its legacy tool. The result was streamlined, more reliable service delivery and the projected cost savings from avoiding a costly Remedy upgrade.