Case Study: Sky IQ achieves 40% IT cost savings and rapidly builds a new IT department with ServiceNow

Sky IQ Builds New IT Department Around ServiceNow

Sky IQ, a newly formed subsidiary of BSkyB that provides consumer and media insight, needed to build an IT operations function almost from scratch after an acquisition. The team faced tight timescales, a lack of established ITSM processes and tools, and strict data-governance and security requirements — prompting a decision to pursue a SaaS-based ITSM solution.

Sky IQ implemented ServiceNow to deliver out-of-the-box incident, problem, change and CMDB capabilities in under six months, with minimal infrastructure overhead and rapid user adoption. The result: improved transparency and self-service for customers, faster service delivery and business growth, and operating costs at least 40% lower than the on-premise solution used before the acquisition.

Sky IQ

Sean Harley

Director of Technology Operations