Case Study: Equinix achieves IT consolidation, automation and faster SOX audits with ServiceNow

From Consolidation to Innovation with the ServiceNow Platform

Equinix, a global data‑center operator connecting over 4,000 companies across 31 markets, faced fragmented IT service management: five teams used three disparate tools plus spreadsheets, which caused poor visibility, manual change processes, weak SOX controls, and no integration between systems. This made incident tracking, approvals and audit preparation slow and error‑prone.

Equinix consolidated onto ServiceNow—rolling out Incident and Change Management and a Service Catalog—and then built custom dashboards and an automated Oracle access workflow integrated with Oracle Apps. The platform created a single system of record, improved SLA visibility and resource allocation, and delivered significant time savings (including 543 DBA hours saved in the first six months and hundreds of hours cut from SOX audit work), with ServiceNow adoption extending beyond IT into Facilities, HR and Finance.

Equinix

Eric Fisch

Senior Applications Release Manager