Case Study: Oshkosh Corporation achieves enterprise-wide service consolidation and $3M savings with ServiceNow

Oshkosh Corporation Drives Enterprise Wide Service Revolution

Oshkosh Corporation, a global specialty vehicle manufacturer with 12,000 employees serving customers in 130+ countries, struggled with fragmented service delivery after 15 acquisitions. Multiple service desks and disconnected IT tools created inconsistent processes, limited end-to-end visibility, and high upgrade costs (about $500,000 per legacy tool).

Oshkosh implemented a single enterprise ServiceNow platform in a comprehensive rollout across IT (service catalog, incident, change, CMDB, mobile, etc.) and is extending it to HR and facilities. The move delivered $3M in license/maintenance/hardware savings, freed 8,000 hours for business process improvements, eliminated 36,000 approvals, saved 2,000 hours/year via automation, improved service levels and drove a 6% rise in internal customer satisfaction within one year.

Oshkosh Corporation

Greg Downer

Senior IT Director