Case Study: Finastra achieves operational scalability and $350K annual savings with ServiceNow

Finastra reduces service delivery friction by centralising on ServiceNow

Finastra, a London-based financial software firm serving many of the world’s largest banks, faced operational friction after a 2017 merger left it with multiple legacy systems, fragmented policies, and slow resolution times. To scale efficiently and support future growth, the company aimed to unify IT operations on a single platform.

Finastra standardized on ServiceNow’s Now Platform—deploying IT Service Management, a centralized CMDB, and automated digital workflows—starting with vulnerability management. The initiative delivered an estimated $350K in annual savings, freed 5,278 internal hours, reduced vulnerability response time by 25%, and accelerated broader ServiceNow rollouts across the business.

Finastra

Gary Collins

Director, ServiceNow Platform