Case Study: Antares Vision achieves a single source of truth and faster case resolution with ServiceNow

Antares Vision creates a single source of truth to drive service excellence

Antares Vision, an Italian healthcare technology company specializing in serialization and aggregation systems for pharmaceutical production lines, faced growing pains after rapid expansion: customer service information was scattered across disparate systems, teams were disconnected, and there was no single source of truth or visibility into case status—making it difficult to scale service operations and manage field and customer interactions effectively.

To modernize support, Antares Vision implemented the Now Platform and ServiceNow Customer Service Management (with Lutech Group completing deployment in four months), building a CMDB-backed, enterprise-wide case and knowledge management system with automated workflows, mobile field apps, and a customer portal. The result: faster ticket resolution, fewer reported issues, clearer KPIs and accountability, better asset tracking and decision-making, and higher customer satisfaction with demand for premium SLAs.

Antares Vision

Alessandro la Greca

Technical Service Manager