Case Study: Siam City Cement Public Company Limited achieves streamlined, fast-to-deploy IT Service Management in 4 weeks with ServiceNow

ServiceNow Redefines and Simplifies IT Service Management Processes for Siam City Cement Public Company Limited

Siam City Cement Public Company Limited (SCCC), the second-largest cement manufacturer in Thailand, needed to streamline and standardize IT service management to support complex processes and a broader digital transformation. The company required a fast, mobile-accessible, brandable ITSM platform that could be deployed with zero disruption to operations and minimal user training.

SCCC chose ServiceNow and partnered with Accenture to use out-of-the-box, cloud-based functionality and Accenture’s SPARK accelerators, bringing Incident and basic Change Management into production in four weeks and optimizing Change and Release Management over the following 14 weeks. The implementation reduced infrastructure overhead, simplified workflows with real-time dashboards and an intuitive UI, and set the stage for a self-service portal, knowledge base, SAP integration and expansion of ServiceNow to other departments.

Siam City Cement Company

Hans Ante

IT Security and Compliance Department