Case Study: AEGIS Insurance Services achieves streamlined, integrated IT service management and stronger compliance with ServiceNow

ServiceNow Transforms Information Technology at AEGIS Insurance Services, Inc.

AEGIS Insurance Services, a 215-employee insurance firm based in East Rutherford, NJ, needed a modern, integrated IT platform to replace unstructured email, phone calls and spreadsheets. The IT Office of the CIO sought service management plus capabilities for project management, compliance, IT finance, self-service and transparency so teams could systematize, automate and monitor work across the business.

AEGIS implemented the ServiceNow Service Automation Suite, going live with Incident and Change Management within a month and quickly building a centralized self-service portal and custom apps. The platform now supports GRC, business continuity, security incident tracking, IT financials (real-time budgeting, POs, vendor/contract management), PPM and facilities automation—delivering faster delivery, better visibility and reporting, reduced overhead for server maintenance, and growing, organic adoption across other divisions.

AEGIS Insurance Services

Himanshu Pandya

Sr. Manager