Case Study: Leading Wireless Service Provider cuts VM delivery from 5 days to 1 hour and saves $5M/year with ServiceNow Cloud Management

U.S. Wireless Carrier Cuts VM Delivery Times from 5 Days to 1 Hour

One of the nation’s leading wireless carriers (44,000 employees) supports 1,100+ business services on more than 21,000 VMs across dozens of data centers. Rapid growth (about 6,000 new VMs in 2015) exposed a major bottleneck: manual provisioning that took about 5.5 business days, slowing time to market and driving up costs.

The carrier leveraged its ServiceNow CMDB and added ServiceNow Cloud Management to automate provisioning from the service catalog, using standardized "T‑shirt" offerings to eliminate custom "snowflake" builds. The change cut VM delivery to under an hour, delivered more than $5 million in annual OPEX savings, and freed teams to pursue higher‑value automation such as full application‑stack provisioning.