Case Study: Prime Therapeutics achieves faster, more reliable vulnerability remediation and stronger protection of mission-critical assets with ServiceNow

Prime Therapeutics Takes the Lead in Fending Off Cyberattacks

Prime Therapeutics, a major U.S. pharmacy benefits manager serving nearly 20 million people, faced a growing security challenge: tens of thousands of vulnerabilities were being identified by scanners but managed with spreadsheets and email, leading to slow remediation, lack of accountability, and risk to member data and regulatory compliance.

By adopting ServiceNow Security Operations and integrating scanner output into the CMDB, Prime automated assignment of vulnerabilities to the right IT owners, created a structured remediation workflow with audit trails, and prioritized issues that affect sensitive medical and financial data—resulting in faster, more reliable fixes and significantly improved protection of mission‑critical assets.

Prime Therapeutics

Cameron Kracke

Senior Director, Information Security Operations