Case Study: Desjardins Group consolidates 3,500 legacy applications and saves millions with ServiceNow

Desjardins Group Replaces 3,500 Legacy Applications with ServiceNow

Desjardins Group, Canada’s largest cooperative financial institution with roughly $250 billion in assets and 7 million members, faced a costly IT burden from more than 3,500 departmental legacy applications (Lotus Notes, Access) and hundreds of supporting servers. The fragmented, end-of-life platforms drove multi‑million dollar annual support and maintenance bills and created data silos that hindered sharing and agility.

Desjardins migrated its non‑mission‑critical apps to the cloud-based ServiceNow platform, consolidating thousands of apps down to a few hundred shared solutions. The move delivered 3× faster development, developer onboarding under 10 days, eliminated heavy hardware and platform maintenance costs, unified data structures, and yielded millions in annual savings.

Desjardins Group

Jean-Pierre Thibert

RADev Center & Shared Services Director