Case Study: Cognita achieves crystal-clear IT visibility and maximum budget efficiency with ServiceNow

Cognita creates crystal clear visibility and maximum IT budget efficiency with ServiceNow

Cognita is a global education group of 66 schools serving more than 30,000 pupils with around 4,600 staff. With a 110-strong IT team supporting widely distributed campuses, the organisation struggled with fragmented, paper- and email-based processes, limited visibility into incidents, and an aging service desk that couldn’t scale to prioritize or measure work effectively.

Cognita piloted and then rolled out ServiceNow—initially in Singapore and quickly across the UK—to manage IT, facilities and parent services, replacing its legacy tool. The platform delivered real-time incident visibility, standardised workflows and actionable metrics (calls, productivity and value), enabling better prioritisation, more efficient resource use and improved IT budget efficiency; Cognita is now expanding ServiceNow further for asset, problem and change management across additional regions.

Cognita

Andrew Savin

Group IT Director