Case Study: Raymond James Financial achieves control of software assets, reduces risk and license costs with ServiceNow

Raymond James takes control of its software assets

Raymond James Financial, a global financial services firm with roughly 7,500 employees and operations in the United States and Canada, needed to modernize how it managed software assets. Their legacy asset tool and scattered spreadsheets couldn't handle today’s complex licensing, forcing manual reconciliation and slow audit responses that increased risk and wasted staff time.

By adopting ServiceNow Software Asset Management on the Now Platform, Raymond James created a single system of record with automated discovery and reclamation. The change eliminated about two weeks of work per vendor audit, reclaimed unused licenses to generate significant savings, reduced audit exposure, and freed the IT asset team to focus on strategic initiatives.

Raymond James Financial