Case Study: Man Investments achieves streamlined operations and faster response times with ServiceNow

Empowering The Business with Enterprise Service Management

Man Investments, a London-based core unit of Man Group managing over $55 billion in assets, faced slow, manual processes and an aging IT toolset that hindered collaboration, client support and auditability across its investment, technology and operations teams. Email-driven workflows, paper-based tasks and fragmented systems made it difficult to track approvals, manage assets and respond quickly to client queries.

The firm consolidated processes onto a single ServiceNow instance and built custom apps—for idea management, a client-facing self-service portal, certification/audit workflows and a lean CMDB with server-discovery and decommissioning—automating workflows and centralizing data. The result: paperless processes, faster time-to-resolution for clients, stronger audit trails and dashboards, reduced costs from eliminating redundant equipment and consolidated network resources, and quicker time-to-market for new investment proposals.

Man Investments

Rawdy Evernden

ServiceNow Developer, Man Investments