Case Study: Touchbase achieves scalable, enterprise-grade IT managed services in under 30 days with ServiceNow Express

Touchbase Turbocharges Its IT Managed Services with ServiceNow Express

Touchbase Global, a communications technology specialist founded in 1992 that delivers managed IT services to clients in over 60 countries, faced fragmented, outdated homegrown and open-source tools with no automated ticket routing or escalation. To scale its OPTIMIZE managed services portfolio it needed a unified, enterprise-grade ITSM platform that supported ITIL processes and real-time visibility.

Touchbase selected ServiceNow Express and went live in under 30 days with a cloud-delivered, secure platform requiring no upfront installation. The deployment delivered integrated incident, problem, change and asset management, a self-service portal, real-time reports and dashboards, and reliable high-availability — giving Touchbase control of its ITSM toolset and a scalable foundation for growth.

Touchbase

Matt Wilkinson

Chief Operating Officer