Case Study: Vitamix achieves strategic business integration and improved transparency with ServiceNow

Improving strategic business integration using IT service management practices and technology

Vitamix, a global manufacturer and distributor of blending equipment founded in 1921, faced growing pains as its existing IT service management (ITSM) tools could not keep pace with expansion or support cross-functional needs. The company needed a solution that would deliver quick ROI, improve transparency of IT and business work, provide stronger reporting and analytics, and be extensible enough to support HR, facilities and other business units beyond traditional IT ticketing.

Vitamix selected ServiceNow for its strong out-of-the-box functionality and future extensibility, deploying the platform in about three months with cross-functional stakeholders and ITIL-based training. The rollout created a stable enterprise service management system that improved visibility into work and resource use, streamlined processes between IT and other departments, and delivered measurable efficiencies and better business justification for resource decisions — while also generating new requests that Vitamix now prioritizes based on business value.

Vitamix