Case Study: Integration Partners achieves automated sales-order processing and full operational visibility with ServiceNow

Integration Partners Automates Sales Order and Support with Service Management from ServiceNow

Integration Partners, a Lexington-based full-service voice and data network engineering firm, was growing quickly but relied on email to manage sales orders and support. That email-based workflow left no formal records, made tracking and accountability impossible, created long delays and repeated clarification loops, and hid overall team workload.

Working with Inergex, Integration Partners deployed ServiceNow (Project Portfolio Management, Service Automation Platform and IT Service Automation) and implemented a Service Catalog portal, templates and automated workflows, going live in five weeks. The result: multi-day manual orders now complete in minutes, full visibility and accountability across teams, a seamless customer self-service portal, real-time metrics to justify hiring, and faster, more scalable, and more responsive operations.

Integration Partners

Michelle Brockney

Operations Manager