Case Study: Brit Insurance achieves rapid IT service automation and business-wide integration with ServiceNow

Brit Insurance - Customer Case Study

Brit Insurance, a FTSE 250 reinsurance underwriter headquartered in Amsterdam with around 800 employees across multiple countries, needed to modernize its IT service management after its existing tool (FrontRange) could not support ITIL-based processes or wider business requirements. The service management team sought a web-focused, easy-to-administer platform they could manage themselves and extend beyond the service desk into HR, facilities and finance without costly consultants or disruptive upgrades.

Brit chose ServiceNow for its intuitive UI, web architecture, flexible releases and low administration overhead, and went live with incident, change, problem and availability management in about three months. The implementation automated paper-based processes, improved visibility and approvals, enabled scheduled reporting to managers and the board, reduced upgrade and consultancy costs, and drove broad business adoption through a service catalog, CMDB use and expanded lifecycle workflows.

Brit Insurance

Lewis Martin

Change Manager