Case Study: AEGIS Insurance Services achieves faster request fulfillment and automated facilities management with ServiceNow

AEGIS Speeds Request-Fulfillment Process and Automates Functions with ServiceNow Facilities Service Automation

AEGIS Insurance Services, a 215-employee insurance firm in East Rutherford, NJ, needed a way to bring order to a fully manual Facilities function that relied on phone calls and emails. Requests were hard to prioritize, easy to lose, and offered no visibility for managers or requestors, so the Office of the CIO looked to extend its ServiceNow self-service platform to Facilities.

AEGIS deployed ServiceNow Facilities Service Automation, starting with an email-initiated workflow that converts requests into tickets, auto-assigns tasks, reports status back to requestors, and feeds a centralized employee portal. The system added floor-plan location mapping, automated toner inventory and business-card ordering, and a manager dashboard. As a result, requests are handled promptly with urgent items prioritized, managers can track workload and performance, and inventory and approval processes are automated for faster, more transparent service.

AEGIS Insurance Services

Steve Sikora

IT Project Manager