Case Study: Siemens Healthineers achieves efficiency gains and online service transformation with ServiceNow

Siemens Healthineers realises efficiency gains and unlocks the potential for future business growth with ServiceNow

Siemens Healthineers, a global medical-technology and services provider with more than 600,000 installed systems across 75 countries, faced a complex, siloed legacy IT landscape that limited its ability to shift from onsite to online service delivery. The company needed a modern, flexible platform to digitalize customer service, boost productivity, and support future business growth.

Following a four-month evaluation with Accenture, Siemens Healthineers implemented ServiceNow as a complementary SaaS layer that fit technically and culturally; the first project—moving remote automated software updates for all 600,000 systems—was completed in 89 days on time and on budget. The Now Platform delivered faster resolution times, fewer issues, greater IT flexibility, and measurable productivity and efficiency gains, creating momentum across projects and positioning IT as a strategic enabler of growth.

Siemens Healthineers

Jochen Hostalka

Head of IT Customer Services and Enterprise Services