Case Study: Equinix achieves a consolidated global IT platform and major increases in IT and employee productivity with ServiceNow

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Equinix, a global data‑center and interconnection services provider operating in 32 markets, faced fragmented IT service management: six different regional tools and inconsistent incident and change processes that limited visibility and slowed operations. The company sought a single global IT platform to standardize workflows, improve transparency, and reduce manual, email‑based processes.

Equinix implemented ServiceNow’s cloud IT service automation beginning in 2010, consolidating legacy systems into a unified incident, change, project and asset management platform and deploying a self‑service catalog and CIO dashboards. The rollout delivered measurable gains: about $850K in average annual benefits, a discounted five‑year benefit of $2.97M, a 365% ROI and a 7.7‑month payback; operational wins included faster access requests (3.5 to 1 day), up to 90% reduction in audit‑related staff time, hundreds of hours saved for DBAs, and higher employee productivity across the business.

Equinix

Eric Fisch

Senior Applications Release Manager