Case Study: Freedom Security Alliance achieves 40% faster security investigations and scalable MSSP growth with ServiceNow Security Operations

Freedom Security Alliance Dramatically Accelerates Security Response Services

Freedom Security Alliance (FSA) is a membership-based managed security services provider that delivers a SOC, expert teams, and curated security solutions to help members scale cybersecurity affordably. As FSA rapidly grew, it outgrew a generic ticketing system and needed a security-focused platform that would accelerate incident response, integrate with members’ IT environments, and reduce the communication and investigation burden on customers.

FSA implemented ServiceNow Security Operations, integrating it with tools like Rapid7 and Darktrace and using automation, real-time chat (Connect), and a shared knowledge base to streamline workflows and notifications. The result: automated incident creation and customer notifications, faster collaboration and visibility, up to 40% shorter investigation times and similar reductions in effort, complete traceability, and an estimated 30% boost in business growth.

Freedom Security Alliance

Ephraim Ebstein

CEO and Cofounder