Case Study: Prime Therapeutics achieves faster vulnerability remediation and stronger member-data protection with ServiceNow Security Operations

Prime Therapeutics protects member data against security threats with ServiceNow

Prime Therapeutics, a Minnesota-based pharmacy benefits manager serving nearly 20 million members with about 3,300 employees, struggled to protect member data because legacy, manual vulnerability processes relied on spreadsheets and email. That approach produced poor visibility, no accountability, and long remediation times, making it difficult to keep up with the volume and pace of security threats.

By implementing ServiceNow Security Operations, Prime automated ingestion of vulnerability scans, assigned issues to the correct IT owners, and prioritized risks by business context. The solution created a structured remediation workflow and audit trail, speeding fixes, improving cross-team collaboration, and strengthening protection of mission-critical medical and financial data.

Prime Therapeutics

Cameron Kracke

Senior Director, Information Security Operations