Case Study: a financial services company saves $28 million and reduces risk with ServiceNow

Financial services company dramatically reduces risk while saving $28 million

A financial services company with 37,000 global employees was struggling with disconnected legacy IT service management (ITSM) tools. These outdated systems created high costs, poor service quality, and significant security risks, as IT and security teams operated on different data. This lack of a unified process led individual business units to bypass the central IT shared services organization, further increasing risk and crippling agility. The company needed a fresh start to transform its service delivery and security operations.

ServiceNow implemented its unified Now Platform, including IT Service Management and Security Operations, with the assistance of ServiceNow Professional Services. This solution replaced the siloed legacy tools, creating a common data model and best-practice processes for IT and security. The implementation was completed in just seven months and resulted in annual savings of $28 million. The financial services company now has a consistent, global process that has dramatically reduced risk, accelerated service delivery, and transformed its shared services into a business enabler.