Case Study: VITAS Healthcare achieves streamlined IT, $70K savings, and better patient care with ServiceNow

VITAS Healthcare - Customer Case Study

VITAS Healthcare, a leading hospice provider serving 14 U.S. states and the District of Columbia with 12,000 employees (8,000 mobile), needed to streamline back-end IT and service processes so staff could spend more time with patients and families. The organization lacked visibility into mobile assets, faced high device loss and carrier costs, and sought consistent, efficient processes to improve both employee and patient experiences.

VITAS rebuilt its mobility and asset-management processes on ServiceNow’s Now Platform to integrate applications, data, and workflows and then expanded the platform into broader service management and mobile field-service initiatives. The change recovered $70,000 in one month, cut device loss to about 6%, and delivered faster, more consistent service—raising employee satisfaction and enabling further digitization to improve patient onboarding and care.

VITAS Healthcare

Patrick Hale

CIO