Case Study: Equinor achieves streamlined global service delivery and a 15% rise in employee satisfaction with ServiceNow

Equinor helps employees reach their full potential with a global service platform

Equinor, a global energy company based in Stavanger, Norway, faced a fragmented and costly support infrastructure that slowed employee productivity and complicated service delivery. Different departments ran disparate systems with limited integration, making it hard to deliver a consistent, user‑centric experience across the organisation.

Equinor built a single, cloud‑based enterprise service management platform on ServiceNow, consolidating 320+ services across 285 departments and serving roughly 49,000 employees, suppliers and contractors. The “big bang” implementation created a single source of truth and automated workflows (handling ~60,000 tickets/month), simplified onboarding so new hires are productive from day one, and increased employee satisfaction by 15% while enabling more proactive, transparent service management.

Equinor

Unni Torflåt Østbø

Head of Corporate Service Management