Case Study: Flextronics achieves global IT consolidation and automation for 70,000 users with ServiceNow

Big Wins for IT through Consolidation and Automation

Flextronics, a global electronics manufacturing services provider with facilities in 30 countries, struggled after a large acquisition with dozens of disparate IT tools across 200+ sites, no single point of contact for service requests and difficulty tracking SLAs for 70,000 users. The company needed to standardize and simplify IT service delivery, asset tracking and the user experience.

Flextronics completed a six-month ServiceNow rollout (incident, problem, change, knowledge, service catalog, asset management, orchestration and CMS) to create a single system of record and a branded user portal with SSO for 70,000 users. Orchestration automated AD, email, VM and monitoring tasks; asset management integrated discovery for license and hardware visibility; and results included automating ~400 email and ~200 AD accounts per month, rapid ROI within a year, faster response times, consolidated services across HR/Facilities/IT and ongoing innovation.

Flextronics

Fernando Gordoa

Manager of Support Tools for Global IT