Case Study: Infoblox achieves enterprise self-service and automated service delivery with ServiceNow

How Infoblox Consumerized and Automated Services to Drive the Business

Infoblox, a network control company serving thousands of enterprises, wanted to modernize IT management and adopt a service-oriented approach across IT and shared services. Under IT Operations Manager Lisa Hummel, the challenge was to give employees an easy, intuitive way to request services and track status while eliminating slow, manual phone- and email-based processes.

Infoblox used ServiceNow Service Catalog and CMS to build a consumerized self-service portal with automated workflows and approvals, launching 19 priority catalog items across IT, facilities and enterprise applications. The portal drove fast user adoption, streamlined approvals and audits, cut task times (for example, an Oracle user-responsibility check fell from 2–3 hours to 20 minutes), and created a scalable model to extend service automation to Marketing, HR and other departments.

Infoblox

Lisa Hummel

IT Operations Manager