Case Study: Siemens AG achieves 98% automation of IT operations and faster global service delivery with ServiceNow

Siemens reaches business goals of automation and digitalisation with ServiceNow

Siemens, a global leader in energy, automation and digitalisation with 377,000 employees, faced fragmented IT operations across 10 divisions and 200 countries: multiple provider silos, manual processes, separate contracts and limited visibility slowed time to market and made employee IT requests and onboarding cumbersome.

By adopting ServiceNow IT Service Management and a SIAM approach, Siemens consolidated legacy tools into a single platform, launched the myIT self-service portal and automated supplier integrations. The result: 98% of IT transactions automated, global onboarding reduced to about two days, faster time-to-market for IT services, lower costs and a unified experience for 300,000+ users with 1,000+ monthly onboardings.

Siemens AG

Matthias Egelhaaf

Program Director