Case Study: Allianz Life achieves automated, business-focused compliance and risk reduction with ServiceNow

Allianz Life is transforming compliance into a source of business efficiency and value

Allianz Life, a U.S. leader in life insurance and retirement solutions, faced rising compliance complexity as its customer base, partner network, and geographic footprint grew. Compliance work was fragmented and manual—driven by email, spreadsheets, and ad hoc handoffs—causing inefficiencies, slow reporting, and growing staffing pressure while making it harder for employees to interact with the compliance function.

Allianz implemented the ServiceNow Now Platform, partnering with ServiceNow Inspire and Gamma Partners to automate workflows, centralize policies, and deploy an Agent Oversight solution for automated agent risk profiling (launched December 2017). The initiative delivered faster, more visible compliance processes, increased ITSM and compliance productivity, cost reductions and risk avoidance, a flattened hiring trajectory despite growth, and a scalable foundation for further business-aligned automation.

Allianz Life

Tressa Johansen

Deputy Chief Ethics and Complaince Officer