Case Study: Vantiv achieves rapid service automation and operational transparency with ServiceNow

Vantiv - Customer Case Study

Vantiv, a leading payments processor in the financial services sector (about 2,700 employees), needed to speed delivery while ensuring security and reliability by moving to a more service‑oriented, automated model. The company struggled with legacy software that required heavy customization and long lead times, had no workflow tied to forms, and could not deliver a branded self‑service portal—leaving requests trapped in email, SharePoint and ad‑hoc channels.

Vantiv implemented ServiceNow as a consolidated, single system of record, replacing emails and walk‑ups with a structured request and workflow platform that provides visibility, reporting and SLAs. The platform was deployed in under three months with weekly production updates, delivering faster request resolution, transparent tracking and accountability, increased demand for automation across departments, and renewed executive interest and team empowerment.

Vantiv

Mat Barter

Tool Support Manager