Case Study: Informa Information Management Experts achieves IT consolidation and agility with ServiceNow

Global Consolidation for Remarkable IT Results

Informa plc, a global information and events company with about 9,000 employees across 150 offices in 30+ countries, faced fragmentation from many acquired businesses with different processes and tools. IT needed to onboard teams fast, reduce 20+ overlapping processes into consistent standards, allow “just enough” customization, and lower complexity and overhead while supporting rapid enterprise change.

Informa implemented ServiceNow to consolidate core ITSM and extend into policy acceptance, vendor and asset management, CMDB, and PPM. The platform replaced spreadsheets and disparate systems, delivered immediate access to service and asset data (weeks to instant), automated policy collection (35,000 acceptances), and drove broad adoption—65% of employees use Self Service and business units now hold more licenses than central IT—improving agility, visibility, and executive buy-in.

Informa Information Management Experts

Paul Hardy

Director of ITSM